Cookie Policy

WHAT IS A COOKIE?

A "cookie" is a small file stored on your computer's hard drive that analyses your movement around different websites. In some cases, when you return to a website, the cookie provides specialised options based on the information gathered from the visits to that site.

Cookies are used on almost all websites, they do not harm your computer's system. You can check and change the types of cookies your computer accepts by altering your browser settings. If you choose to block cookies, there is a chance you will not be able to access all parts of a website. 

HOW DOES MY SITE USE COOKIES?

My site uses first party cookies to track your use of my website. First party cookies are those placed directly on the site by me and used only by me. This allows me to understand how you use the site and track any patterns. This enables me to develop my website and products/services in response to what you might want or need to improve your experience on my site.

You may experience third party cookies on your computer or device when using my website. Third party cookies are those placed by websites, services and/or parties other than myself. 

COOKIES CAN BE:

Session cookies - These are only stored on your computer or device during your web session, once you exit your browser the cookies are automatically deleted - these cookies usually store an anonymous session ID, allowing you to browse a website without having to log into each page, however, no personal data is collected from your computer. 

Persistent cookies - These are stored as a file on your computer/device and remain after you've closed your browser. The cookie is then read by the website that created it when you visit that website again. One of the persistent cookies I use is for Google Analytics.

COOKIES COME IN ALL FORMS

Strictly necessary cookies - A cookie falls into this category if it is essential to the operation of our site, such as logging in and payment transactions.

Analytics cookies - It is important for me to understand how you use my site, how efficiently you can navigate around it and which parts of the site are most popular. Analytics cookies allow me to gather this information to improve the site and your overall experience.

Targeting cookies - These cookies allow me to understand when and how often you visit the site, including the pages and links you've used. This allows me to create advertising more relevant to your interests, some information gathered can be shared with third parties. 

Functionality cookies - Functionality cookies enable me to remember choices you make and provide enhanced features. I can then provide you with news or updates relevant to the services you use. They may also be used to provide services such as viewing a video or commenting on a blog. The information gathered by these cookies are often anonymised.  

CONSENT AND CONTROL

Before any cookies are placed on your computer or device a pop up will appear when you enter the website, requesting your consent to set those cookies. By giving you consent to those cookies, you are allowing me to provide the best service and experience possible. 

Privacy Policy

I understand that your privacy is important to you, so this privacy policy provides you with all the details on how I collect and then process your personal data through the use of my site www.kindofextraordinary.co.uk

Please read this privacy policy carefully and ensure that you understand it. 

WHAT DATA DO I COLLECT ABOUT YOU AND FOR WHAT PURPOSE?

I may process the following personal data:

USER DATA - Includes data on how you use my website or and any services you use or data you post for publication on my site. This data is used to ensure my website provides relevant content to you, maintain back ups of my website and/or databases, to ensure the security of the website and enable administration and publication of my website. This data is processed to allow me to properly administer my website and business.  

CUSTOMER DATA - This relates to any data used for purchasing goods or services where I require your name, title, billing and delivery addresses, email address, phone number, purchase details, contact details and payment details. This data is processed to allow me to provide you with the services/goods purchased and record the transactions. The lawful grounds for this data collection is a contract between yourself and me/or steps at your request to enter a contract. 

COMMUNICATION DATA - Communication data applies to any form of contact you have had with me, this could be the online form on my website, through email, text, social media messaging or posts, or any other form of communication you send me. The reason and lawful grounds for processing this data is for returning communication streams with you, to keep records of conversations and in some cases for the action or defence against legal claims. 

TECHNICAL DATA - Includes data about your use of our website, including your IP address, login data, length of visit to pages, navigation paths, details about the number of times you use my website, details about your browser and other technology on the devices you use to access my website. The source of this data is from the analytics tracking system. The legitimate grounds behind this are to properly administer my website and business, grow the business and determine the marketing strategy. 

MARKETING DATA - That includes data about your preferences on receiving marketing from me, third parties and your communication preferences. By processing this data it allows you to take part in my promotions such as prize draws, competitions and giveaways to deliver website content and advertisements. Grounds for processing this data is to study how customers use my products/services and to help develop my marketing strategy.  

I may also use User Data, Customer Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you - through facebook ads and other display advertisements. The lawful grounds are my legitimate interests which are to grow the business. I may also use such data to send out marketing communications to you. 

YOUR LEGAL RIGHTS:

Under the GDPR, you have the following rights, which this privacy policy and my use of personal data guarantee:

- The right of access to any personal data I hold about you;

- The right to be informed about how I collect and then use your personal data;

- The right to correct any personal information I hold about you that has changed or incorrect;

- The right to prevent any processing of your data;

- The right to request for me to delete any personal data of yours that I have about you;

- The right to object to me using your personal data for specific reasons;

- The right to data portability; 

- The right to not be subject to a decision based solely on automated processing.

For further information about your rights, seek advice and help from the Information Commissioner's Office or your local Citizen's Advice Bureau. 

SHARING OF YOUR PERSONAL DATA:

Subject to the below items, I will not share any of your personal data with any third parties for any reasons.

- When compiling statistics about the use of my website, including usage patterns, traffic, user numbers and sales. All data will be anonymised and not include any identifiable personal data. In certain cases where data is shared with third parties such as advertisers, prospective investors or partners, data will only be used and shared permitted by law.

- In some instances I may contract with third parties to supply services to yourself on behalf of me. These could include payment processing, search engine facilities, delivering of goods, advertising and marketing. In cases where the third parties require access to some or all of your data, I take all reasonable steps to ensure your data is handled safely, securely and in accordance with your rights, my obligations and the obligations of the third party under the law.

- In some cases I use third party processors, who are located outside the European Economic Area ("the EEA"). The EEA consists of all EU members, plus Iceland, Norway and Liechtenstein. If I transfer any data outside of the EEA, I will take all reasonable steps to make sure your data is safe and secure, as it would be in the UK and under the GDPR. 

- In certain circumstances, I may be legally required to share data held by me, this could include your personal data when involved with legal proceedings, where I am complying with the requirements of legislation such as a court order or a governmental authority. I do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of me.

DATA SECURITY

I have put in place security procedures to prevent your personal data from being accidentally lost, used, disclosed, altered or accessed without authorisation. I only access your personal data to those employees and partners who have a business need to know such data. They will only process data on my instruction and will keep it confidential. 

I have measures in place to deal with any suspected personal data breach, you will be notified and any applicable regulator of a breach if I am legally required to. 

DATA RETENTION

I will retain your personal data only for as long as is necessary, to fulfill the purposes I collected it. To determine the length of time data is maintained for tax purposes, I am required by law to keep basic data information about my customers, this includes: Identity, Contact and Financial and Transaction data, for six years after they are no longer customers. 

HOW CAN YOU ACCESS YOUR DATA?

You have the right to ask for a copy of your personal data held by me. Under the GDPR no fee is payable, and I will provide any and all information upon your request, free of charge.

CONTACTING ME

If you have any questions about my site or this privacy policy, please contact us by email at emma@kindofextraordinary.co.uk . Please ensure that your query is clear, particularly if it is a request for information about the data I hold about you. 

CHANGES TO MY PRIVACY POLICY

I keep my Privacy Policy under regular review. I will post any updates on the website. If significant changes are made I will directly contact you by email so you can review the changes. Please check back frequently to see any updates or changes to my Privacy Notice.

Safeguarding and Child Protection Policy

Last reviewed: 11/01/2026
Next review due: 11/01/2027

Purpose and Scope

Kind of Extraordinary is a sole trader service providing support, guidance, and information to parents and carers of neurodivergent children and young people, with a focus on strength-based, neurodiversity-affirming approaches.

This policy exists to:

  • Protect children and young people who come into contact with Kind of Extraordinary through direct or indirect services. This includes children of adult clients who access consultation or support.

  • Provide clarity on safeguarding responsibilities for the sole trader operating under Kind of Extraordinary.

  • Reassure parents, carers, and professionals that safeguarding is a key priority in all interactions, even where work is primarily with adults.

This policy applies to all activities carried out by Kind of Extraordinary, including:

  • Virtual and in-person consultations

  • Parent/carer workshops or support sessions

  • Online content or downloadable resources

  • Communications through social media, email, or messaging platforms

Legal Framework

This policy is based on legislation and guidance that seeks to protect children in England, including:

  • Children Act 1989 and 2004

  • Working Together to Safeguard Children (2018)

  • Keeping Children Safe in Education (KCSIE) (2023)

  • Equality Act 2010

  • Data Protection Act 2018 / UK GDPR

More information on child protection law is available at: nspcc.org.uk/childprotection

Policy Statement

Kind of Extraordinary believes that:

  • Children and young people should never experience abuse of any kind.

  • Everyone has a responsibility to promote the welfare of children and keep them safe.

  • Safeguarding is a shared responsibility that includes promoting mental wellbeing, respecting identity, and upholding dignity.

Kind of Extraordinary recognises that:

  • The welfare of the child is paramount.

  • Children of all ages, abilities, identities, and backgrounds have equal rights to protection.

  • Some children, particularly those who are neurodivergent or disabled, may be more vulnerable to harm or abuse and require additional safeguards.

  • The views, wishes and feelings of children and young people should be heard and respected.

Safeguarding Practices

Kind of Extraordinary will seek to keep children and young people safe by:

  • Treating all children and young people with respect, valuing their individuality.

  • Acting on any concerns or disclosures in line with local safeguarding procedures.

  • Storing client and contact information securely and in line with data protection laws.

  • Using clear safeguarding referral procedures for disclosing concerns (even as a sole trader).

  • Ensuring safe use of technology and social media, including maintaining professional boundaries.

  • Remaining up to date with safeguarding training appropriate for sole practitioners working with children/families.

  • Maintaining clear records of any safeguarding concerns, actions taken, and referrals made.

Responding to Concerns

If there is a safeguarding concern, disclosure, or suspicion of abuse:

  • The sole trader (safeguarding lead) will record the concern factually and clearly.

  • If a child is at immediate risk, emergency services will be contacted (999).

  • For non-emergency concerns, the relevant Local Authority Children’s Services team will be contacted.

  • Concerns about children in contact through adult client sessions will still be acted on if a risk is identified.

Emergency Contact Numbers:

  • NSPCC Helpline: 0808 800 5000

  • Police (non-emergency): 101

  • For safeguarding referrals: Kind of Extraordinary will follow local safeguarding procedures relevant to the child’s location. If a safeguarding concern arises, it will be reported to the appropriate Local Authority Children’s Services based on the child’s residence.

Contact Details

Sole Trader / Safeguarding Lead
Name: Emma Hetherington
Email: emma@kindofextraordinary.co.uk

Data Protection & Confidentiality

Any personal or safeguarding information shared will be:

  • Treated confidentially, in line with the Data Protection Act 2018.

  • Shared only when necessary, proportionate, and in the child’s best interests.

  • Stored securely in password-protected digital files.

Review and Monitoring

This policy will be reviewed annually, or sooner if legislation or safeguarding guidance changes.

Signed: Emma Hetherington
Date: 11.01.2026

Terms & Conditions

TERMS OF WEBSITE USE

This page (and the documents it refers to) tells you the terms of use on which you may use my website www.kindofextraordinary.co.uk (my site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using this site, you accept these terms of use and agree to abide by them. If you do not agree to these terms, please do not use my site.

ABOUT ME

www.kindofextraordinary.co.uk is operated by Emma Hetherington trading as "Kind of Extraordinary" (or “me” or “I”). My  email address is emma@kindofextraordinary.co.uk 

MY SITE

I allow access to my site on a temporary basis and I reserve the right to withdraw, restrict or change my site at any time and without notice. I will not be liable if for any reason my site is unavailable at any time or if the content is changed or out of date.

You must treat the following as confidential any user identification code, password or other security feature in relation to my site. If, in my opinion, you aren’t complying with these terms of use, I have the right to disable any such password, code or feature at any time.

You must comply with the provisions of our Acceptable Use Policy when using my site.

It is your responsibility that anyone who accesses my site through your internet connection is aware of these terms and complies with them.

 

VARIATIONS

I may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on my site.

INTELLECTUAL PROPERTY RIGHTS

I am the owner or the licensee of all intellectual property rights in my site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on my site for commercial purposes without a license from me or my licensors. You may not reproduce in any format (including on another website) any part of my site (including content, images, designs, look and feel) without our prior written consent.

If, in my opinion, you are in breach of these provisions, your right to use my site will cease immediately and you must either return or destroy (as required by me) any copies of the materials you have created.

RELIANCE ON INFORMATION AND LINKS

The contents of my site (including links to other sites and resources provided by third parties) are for information only, and I shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

I process information about you in accordance with my Privacy Policy. By using my site, you consent to such processing and you warrant that all data provided by you is accurate.

VIRUSES, HACKING AND OTHER OFFENSES

You must not misuse my site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to my site, the server on which my site is stored or any server, computer or database connected to my site. You must not attack my site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offense and your right to use my site will cease immediately and we will report your actions to the relevant authorities.

MY LIABILITY

The material displayed on my site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, I hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with my site or in connection with the use, inability to use, or results of the use of my site, any websites linked to it and any materials posted on it (whether by myself or a third party), including, without limitation any liability for:

loss of income or revenue;

- Loss of business;

- Loss of profits or contracts;

-Loss of anticipated savings;

- Loss of data;

- Loss of goodwill;

- Wasted management or office time; and

- For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect any liability which cannot be excluded or limited under applicable law.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to my site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Acceptable Use Policy

This is the acceptable use policy, which, together with our terms of website use, sets out the terms under which I, "Kind of Extraordinary", allow you to use my site www.kindofextraordinary.co.uk  (“site”) whether you are a visitor or a registered user. All enquiries should be directed to emma@kindofextraordinary.co.uk . Please read the terms of this policy carefully, as by using my site you indicate that you agree to comply with and be bound by them.

PROHIBITED USES OF OUR SITE

Whether you are a visitor or registered user, you must comply with my terms of website use, and use my site for lawful purposes only. In particular, you must not use my site for the uses listed (without limitation) below:-

- Any fraudulent activity;

- Any activity which breaches any applicable law or regulation, whether national or international;

- Any activity which may cause or result in harm to a child under 18 years of age;

- Sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;

- Reproducing, selling or otherwise handling my site or its contents in breach of my terms of website use;

- Knowingly introducing to my site, or transmit or attempt to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful;

- Attempting to gain unauthorized access to my site, my software, my server, or any server, computer or database connected to my site; or

- Attacking my site via a denial-of-service attack or a distributed denial-of service attack.

CONTRIBUTING AND INTERACTING

My site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.

In addition, any contribution or interaction must not include any material which (without limitation):-

- Is defamatory, obscene, offensive, hateful or inflammatory;

- Is, or refers to material which is, sexually explicit;

- Promotes violence, illegal activity or any form of discrimination;

- Infringes any other person’s copyright, database right or trade mark;

- Threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;

- Advocates, promotes or assists any illegal activity;

- Is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);

- Invades another’s privacy or cause inconvenience or anxiety to any person;

- Is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

- Gives the impression that the material emanates from me, if this is not the case.

MODERATION

If I at any time use my site to provide users with any interactive service, the following moderation provisions will apply:-

- I will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;

- If moderation is in place, I will give you a means to contact the moderator;

- Although I will do our best to assess any risks which such interactive service may pose, I will be under no obligation to moderate it, and I expressly exclude any liability for any loss or damage to any person caused by use of it; and

- Children should at all times be supervised when using the interactive services on our site, whether such services are moderated or not.

BREACHES OF THIS POLICY

Any breach of this acceptable use policy will be dealt with in the same way as breach of my terms of website use, and I reserve the right to take any other action I reasonably deem appropriate, including restricting your use of my site and/or taking legal action against you. I am not liable for any loss or damage caused by any breach of this acceptable use policy.

AMENDMENTS

Please check this page regularly, as I may revise this acceptable use policy at any time. I may also change or update my acceptable use policy at any time by means of notices published anywhere on my site.