DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, the following expressions have the following meanings:

  • "The Company": Refers to Kind of Extraordinary and its owner, Emma Hetherington.

  • "The Client": Refers to the person or entity booking a service or purchasing goods.

  • "Services": Includes advocacy support, AutPlay therapy informed approaches, consultations, and educational sessions.

  • "Digital Products": Includes downloadable toolkits, guides, and printable visuals.

THE CONTRACT

  • All bookings made through www.kindofextraordinary.co.uk or via direct communication are subject to these Terms and Conditions. 

  • A legally binding contract is formed only once the Company has received payment (or a deposit as specified) and has sent a written confirmation email to the Client. 

  • It is the Client’s responsibility to ensure that all information provided at the time of booking (including contact details and child-specific information) is accurate.

FEES AND PAYMENT

  • All prices are quoted in GBP (£). 

  • Full payment is required at the time of booking unless otherwise agreed in writing.

  • Payments are processed through secure third-party providers (e.g., Stripe, PayPal).

  • The Company does not store your full financial data, as outlined in the Privacy Policy.

CANCELLATIONS, RESCHEDULING, AND REFUNDS

Client Cancellations: 

  • Cancellations made more than 48 hours before the scheduled service will receive a full refund or the option to reschedule.

  • Cancellations made between 24 and 48 hours notice will be subject to a 50% cancellation fee.

  • Cancellations made with less than 24 hours notice, or "no-shows," are non-refundable. 

Digital Products: 

In accordance with the Consumer Rights Act 2015, once the download of a digital product has been initiated, the Client waives their 14-day right to cancel, and the purchase is non-refundable. 

Company Cancellations: 

If the Company must cancel a session due to illness or unforeseen circumstances, the Client will be offered a full refund or a priority reschedule date.

NATURE OF SERVICE AND DISCLAIMERS

The Services provided by Kind of Extraordinary are educational and supportive in nature. 

I, Emma Hetherington, provide advocacy and neuro-affirming insight based on professional training (e.g., AutPlay) and lived experience. However, the Services do not constitute:

  • Formal legal advice or representation in a court of law.

  • Clinical medical diagnosis or emergency mental health crisis support. 

  • The Client acknowledges that they remain the primary expert in their child’s life and are responsible for any decisions made following a consultation.

DIGITAL CONTENT AND INTELLECTUAL PROPERTY

  • All materials, including toolkits, guides, and logo designs, are the intellectual property of Kind of Extraordinary. 

  • Upon purchase of a Digital Product, the Company grants the Client a non-exclusive, non-transferable license for personal and family use only. 

  • The Client may not redistribute, resell, or use these materials for commercial purposes (including sharing within professional school settings) without prior written consent from the Company.

CONFIDENTIALITY AND SAFEGUARDING

  • All sessions are confidential, and personal data is handled in accordance with the Company’s Privacy Policy. 

  • Notwithstanding the above, Kind of Extraordinary has a legal and ethical duty to break confidentiality if there is a significant risk of harm to a child or a vulnerable adult (Safeguarding). In such cases, information may be shared with relevant UK authorities (e.g., Local Authority Designated Officer or Social Care) without prior consent.

LIMITATION OF LIABILITY

  • To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss arising under or in connection with the contract. 

  • The Company’s total liability to the Client shall not exceed the total price paid for the specific Service or Product from which the liability arises.

GOVERNING LAW

These Terms and Conditions and the relationship between the Client and the Company shall be governed by and construed in accordance with the Law of England and Wales.